South West Trains Apology After Wimbledon Train Chaos

Man dies after incident at Surbiton station

South West Trains have issued an apology after there was train chaos for most of Monday (April 27).

The delays started after a man died when he was hit by a train between Wimbledon and Surbiton.

The man died after he was struck by the train at Surbiton station at about 11.35am, which caused the train line to be closed for around two hours.

In addition, a train fault at Clapham Junction in the afternoon resulted in the Windsor lines being closed until the middle of the evening.

And today (April 30) there were morning delays after signalling problems near Earlsfield.

In a statement, South West Trains said about the second incident: "While we were recovering the service in order to run punctually during the evening peak, we had a second significant incident at Clapham Junction, where a train developed a fault and became unable to move forward.

"It had stopped across the key junction which serves the Windsor lines. The ‘Down Windsor Slow’, ‘Down Windsor Fast’ and ‘Up Windsor Fast’ lines were all closed for two hours from 4.25pm.

"This meant that all trains to Reading, Windsor & Eton Riverside, Twickenham, Ascot, Staines and Hounslow were unable to get to and from London Waterloo.This incident compounded the earlier delays across the whole of the network.

"While both incidents were managed as quickly as possible, many train crews were unable to reach their trains to begin or continue working, and the stock for the evening peak departures was unable to reach Waterloo. Many trains were therefore delayed departing Waterloo, and many were then unable to enter a platform at Waterloo.

"We appreciate how frustrating it is when your train service doesn't run as planned. We are very sorry for the disruption you experienced yesterday."

  • Network Rail have warned passengers to check before travel this weekend (May 2-4) as work is being undertaken outside Waterloo Station. Click on this page for more information.
April 30, 2015