NHS Watchdog Wants Feedback On Quality

Give your views on ambulance service

England's Chief Inspector of Hospitals is calling on members of the public to pass on their views of the London Ambulance Service NHS Trust (LAS).

The views and experiences of the public will help the NHS watchdog’s inspectors decide what to look at when they inspect the trust next month.

As well as listening to the views of patients and their relatives, the inspectors will also be visiting emergency operations centres where 999 calls are received and interviewing ambulance service staff about the work they do as well as talking to other organisations and agencies that the trust works alongside.

The LAS is the busiest of England’s ten ambulance services. It covers all of London, serving a population of about 8.6 million people living within its 608 square miles.

The Chief Inspector, Prof Sir Mike Richards, said: “We need to make sure that ambulance services are safe, caring, responsive, effective and well led. This inspection will provide people with a clear picture of the quality of their local ambulance service, exposing poor or mediocre service if it exists as well as highlighting where the trust provides good and excellent services.”

Anyone who wishes to give their views to the inspection team can do this in a number of ways.

Online: www.cqc.org.uk/contact-us
By email: enquiries@cqc.org.uk
By letter: CQC, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
By phone: 03000 61 61 61

May 20, 2015